1. Introduction
Welcome to Matka - The Game of Cards ("we", "our", "us", or "Platform"). We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, mobile application, games, and related services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Service.
2. Information We Collect
Depending on how you use the Service, we may collect different categories of information about you.
- Personal Information: Information that you voluntarily provide when creating or managing an account, contacting support, or using certain features, including your name, email address, username, mobile number where required, account information, and information provided during customer support interactions.
- Account Information: Information associated with your player account, including account ID, username, profile information, login information, account status, and related activity.
- Transaction and Payment Information: Information relating to paid game participation and transactions, including entry fees, transaction amounts, transaction IDs, payment references, deposit records, withdrawal records, refund information, payment status, and account transaction history.
- Payment Provider Information: Where payments are processed through third-party payment providers, those providers may process payment information in accordance with their own privacy policies and terms. We do not necessarily store complete payment-card, banking, or other sensitive payment credentials on our own systems.
- Verification Information: Where applicable, we may collect information required to verify your identity, account, eligibility, or transactions.
- Game and Usage Data: Information about your interaction with the Service, including games or rounds played, game activity, gameplay statistics, session information, selected game features, and related activity.
- Device and Technical Information: Technical information such as IP address, device type, device identifiers where applicable, browser type, operating system, application version, login information, error logs, and diagnostic information.
- Support Information: Information you provide when contacting our customer support team, including the contents of your communications and any information necessary to investigate or resolve your request.
3. How We Use Your Information
We may use the information we collect for purposes including:
- Create, maintain, and secure your account.
- Provide and operate the Service and its gaming features.
- Process game entry fees, deposits, withdrawals, refunds, and other applicable transactions.
- Maintain account balances and transaction histories.
- Verify accounts, transactions, and eligibility where applicable.
- Prevent fraud, unauthorized activity, cheating, collusion, abuse, and other prohibited activities.
- Protect the integrity, security, and proper operation of games and the Platform.
- Monitor and investigate suspicious or unusual account and transaction activity.
- Provide customer support and respond to questions, complaints, and requests.
- Send important service-related communications, including account, transaction, security, and policy updates.
- Improve the performance, reliability, security, functionality, and user experience of the Service.
- Generate aggregated or anonymized statistical information for analytics and business purposes.
- Comply with applicable legal obligations and respond to lawful requests from competent authorities.
4. Sharing of Information
We do not sell or rent your personal information. We may disclose information where reasonably necessary to provide, maintain, secure, and improve the Service.
- Service Providers: We may share information with trusted third-party providers that perform services on our behalf, including hosting providers, cloud infrastructure providers, database providers, security providers, analytics providers, customer support providers, and other technology or operational service providers.
- Payment and Transaction Providers: Where applicable, information may be shared with payment processors or transaction service providers to process deposits, entry fees, withdrawals, refunds, and related transactions.
- Verification Providers: Where applicable, information may be shared with identity or verification service providers for account or transaction verification.
- Legal and Regulatory Requirements: We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, or lawful requests from competent authorities.
- Protection of Rights and Safety: We may disclose information when reasonably necessary to detect, investigate, or prevent fraud, security incidents, unlawful activity, or threats to the rights, property, or safety of the Platform, our users, or others.
- Business Transfers: If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
5. Security of Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account or credentials have been compromised.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, maintain account and transaction records, resolve disputes, enforce our agreements, prevent fraud and abuse, comply with applicable legal or regulatory requirements, and protect our legitimate business interests.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable data retention practices.
7. Your Rights & Choices
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
Some requests may be subject to applicable legal, security, fraud-prevention, or record-retention requirements.
You may also contact us if you wish to deactivate or close your account.
8. Cookies & Similar Technologies
We may use cookies, local storage, SDKs, or similar technologies to maintain sessions, remember preferences, improve functionality, enhance security, analyze usage, and understand how users interact with the Service.
You may be able to control certain cookie or device storage settings through your browser or device settings. Disabling certain technologies may affect the functionality of parts of the Service.
9. Children's Privacy
The Service is not intended for individuals who do not meet the applicable minimum age or eligibility requirements.
We do not knowingly collect personal information from individuals who are not eligible to use the Service. If we become aware that we have collected personal information from an ineligible individual, we may take reasonable steps to delete the information, subject to applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Service, technology, business practices, or applicable requirements.
When material changes are made, we may provide notice through the Service or other appropriate means.
Your continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
11. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: support@matka-cardgame.com